Privacy policy

I. Introduction
citranea("we," 'us," "our") operates the online platform citranea.com. We valueyour privacy. This policy explains how we collect, use, and protect your personalinformation when you use our services
2. Information We Collect
We collect necessary information to provide our services:
Account & Order Data: Name, phone number, delivery address, and email usedfor registration and order fulfillment.
Usage Data: Anonymous device, browser, IP address, and browsing data toimprove website performance and your experience.
Communication Records: Details from your inquiries via service@citranea.com
for support purposes.
3. How We Use Information
Your information is used for:
Service Delivery: Processing orders, deliveries, returns, and sending essentialnotifications.
Service Improvement: Personalizing recommendations and optimizing websitefunctionality.
Security & Legal Compliance: Protecting against fraud and meeting legalobligations.
4. Information Security
We protect your data through encryption, strict internal access controls, andconfidentiality agreements with necessary third-party service providers.
5. Information Sharing
We do not sell your data. We may share information only with your explicitconsent, to comply with legal requirements, or as part of a corporate transaction(e.g., merger), under confidentiality terms.
6. Your Rights
You have the right to access, correct, or request deletion of your personalinformation, and to withdraw consent for data processing. To exercise theserights, contact us at service@citranea.com.
7. Contact Us
For questions about this policy, contact us at: service@citranea.com.