Service policy

l. Agreement
By accessing or using citranea('we,' 'us,' 'our') at citranea.com, you agree tothese Terms of Service (Terms').
2. Eligibility & ServicesYou must be 18+ to use our platform for purchasing general merchandise.Services include order processing. delivery, and after-sales support. You areresponsible for providing accurate account and delivery information.
3.Your AccountYou are responsible for safeguarding your account and all activities under it.Notily us immediately at service@citranea.com of any unauthorized use.
4. Orders
An order is confirmed upon payment. We will send confirmation within 72 hours.We may cancel orders due to stock issues or errors, providing a full refund.Product details are subject to change; contact us for clarification beforeordering.
5. Your Conduct
You may request after-sales service per our Refund Policy and opt out ofmarketing. You must not misuse the site, post unlawful content, or manipulateorders. Returns require items in original, resalable condition.
6. Our Role
We may update these Terms, effective 7 days after posting. We may suspendaccounts or cancel orders for violations. We strive to maintain site security,accurate product information, and responsive customer service atservice@citranea.com.
7. Intellectual Property & Liability
All site content is our property. Unauthorized use is prohibited. We are not liablelor failures due to force majeure or third-party services, nor for damages fromproduct misuse.
8. Governing Law
These Terms of Service and any separate agreements whereby we provide youshall be governed by and construed in accordance with the laws of HK.
Company: Shenzhen Changguan Network Technology Co., Ltd.
Address: Room 1408, Building 1, COFCO Innovation R&D Center, Area 69, XingdongCommunity, Xin'an Street, Bao'an District, Shenzhen